Frequently Asked Questions
Everything you need to know about DYE Paintball gear and services.
How do I determine which DYE goggle lens is right for me?
Choosing a lens depends on lighting conditions. Clear lenses are best for low light or indoor play, while mirrored or tinted lenses like our HD or Northern Lights options are designed to reduce glare and enhance contrast in bright, outdoor environments.
What is the standard warranty on DYE markers and equipment?
DYE markers typically come with a 1-year limited warranty covering manufacturing defects in materials and workmanship. Please ensure you register your product on our website immediately after purchase to validate your coverage.
How should I maintain my DYE M3+ or DSR+ marker?
Regular maintenance is key to performance. We recommend cleaning and greasing the bolt assembly after every day of play using DYE Slick Lube. Always check O-rings for wear and ensure your battery is charged before heading to the field.
Do you ship internationally and what are the costs?
Yes, we ship DYE gear worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of the order. Please note that international customers are responsible for any local customs duties or taxes.
What is your return policy for technical gear?
We accept returns on unused, unopened items in their original packaging within 30 days of purchase. Due to safety regulations, we cannot accept returns on used markers, pressurized tanks, or base-layer apparel that has been worn.
Are DYE barrels compatible with other marker brands?
Our DYE UL-S and UL-C barrels feature the industry-standard Autococker threading, making them compatible with a wide range of markers beyond the DYE product line. Always verify your marker's thread type before purchasing.